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Frequently Asked Questions
Got questions? We’re here to help. Explore answers to common queries about our services, emergency response times, booking process, pricing, and how we work to protect, restore, and maintain your property with precision, professionalism, and care.
General FAQs
What services does Maintenance World provide?
We offer water damage restoration, structural drying, mould remediation, sewage cleanup, property repairs, air dehumidification, and more.
Are your services available 24/7?
Yes, we provide round-the-clock emergency response for water damage, storm intrusion, and other urgent issues.
Do you serve all areas of Melbourne?
Yes, we cover all major suburbs and surrounding areas across Melbourne.
How quickly can you respond in an emergency?
We typically respond within 1–2 hours of your call, depending on your location.
Is your team certified and insured?
Absolutely. All our technicians are trained, certified, and fully insured.
Emergency Services
Water Extraction & Drying
How quickly should water be extracted after a flood?
Do you use industrial equipment for water extraction?
Yes, we use high-powered pumps and vacuums to remove water swiftly and thoroughly.
Can you help restore my walls or flooring after water extraction?
Absolutely. Once the water is removed and dried, we assess the extent of damage and provide full repair services.
What happens if the water-damaged area isn't properly restored?
It can lead to mould growth, wood rot, warping, and long-term structural issues.
Structural Drying
What is structural drying and why is it important?
Structural drying removes moisture from building materials like walls, floors, and framing to avoid rot and mould.
How long does the structural drying process take?
It depends on the severity of damage but typically takes 2–5 days with continuous monitoring.
Will my home need rebuilding if structural materials are damaged?
Not always. Many structures can be restored if drying is started early. We evaluate and restore or replace materials as needed.
Do you handle insurance reports for structural water damage?
Yes, we provide detailed reports and photos to assist in your insurance claim process.
Wet Carpet Drying
Can all wet carpets be saved after water damage?
If treated quickly, most carpets can be dried and restored. Delays increase the risk of mould.
Do you lift the carpet to dry the underlay?
Yes, we often lift carpets to dry the underlay and subfloor to prevent odour and mould growth.
Can you restore my carpet to its original condition?
In many cases, yes. We deep clean, dry, and treat carpets to remove stains and odours.
What if the carpet padding is damaged?
We remove and replace the padding, and then reinstall or replace the carpet based on its condition.
Leak & Moisture Detection
How do you detect hidden leaks in walls or ceilings?
We use non-invasive tools like thermal imaging and moisture meters to find and trace hidden leaks.
What are common signs of hidden moisture problems?
Damp smells, peeling paint, visible mould, or warping surfaces often signal hidden moisture.
Do you repair the source of the leak once it's found?
Yes, our team can fix plumbing issues, roof leaks, or wall cracks that are causing moisture problems.
Can you help prevent future leaks?
Absolutely. We recommend preventive sealing, insulation improvements, or drainage upgrades where needed.
Storm & Rainwater Response
What should I do immediately after rainwater enters my home?
Turn off electricity to affected areas, and call us for rapid water extraction and drying.
Do you provide emergency support during storms?
Yes, we’re available 24/7 to respond to flooding, roof leaks, and other storm-related issues.
Can you repair damage caused by stormwater?
Yes, we restore everything from ceilings and walls to flooring and electrical systems affected by stormwater.
Will you help with flood-damaged furniture or appliances?
We assess and attempt restoration of furnishings when possible, and offer safe disposal if required.
Mould Remediation
Is mould dangerous to health?
Yes, certain types can cause respiratory issues, especially in children, elderly, or immunocompromised people.
Can I clean mould myself?
Surface mould can be wiped off, but deeper infestations need professional removal to avoid recurrence.
Do you rebuild walls or ceilings after mould removal?
Yes, we replace any irreparably damaged plasterboard, timber, or insulation as part of the restoration.
How do you ensure the mould won’t come back?
We correct the root moisture issue, apply anti-microbial coatings, and ensure the area is fully dried and ventilated.
Air Dehumidification
What does a dehumidifier do during restoration?
It reduces moisture in the air, accelerating drying and preventing mould growth in affected areas.
Do I need to leave the property while dehumidification happens?
No, it’s safe to stay in the property unless there are specific health or electrical risks.
Is dehumidification a long-term solution for damp areas?
It’s part of the solution. For ongoing damp issues, we may recommend structural repairs or improved ventilation systems.
Can you install permanent dehumidifiers in problem areas?
Yes, we can recommend and install long-term air quality and moisture control solutions tailored to your space.
Sewage Clean-Up
Is sewage water dangerous?
Yes, it contains harmful bacteria and viruses. Avoid contact and call us immediately for cleanup.
How do you sanitise a property after sewage exposure?
We remove contaminated materials, disinfect all surfaces, and deodorise using professional-grade equipment.
Do you replace damaged flooring or wall sections after sewage cleanup?
Yes, we remove affected materials and fully restore your property using safe and hygienic construction practices.
Biohazard Removal
What qualifies as a biohazard?
Mould affected material, blood, bodily fluids, medical waste, animal waste, and chemical spills are considered biohazards.
Are your technicians trained for biohazard cleaning?
Yes, our team is trained in safe handling, disposal, and decontamination following strict safety protocols.
Will you restore or replace materials damaged by biohazard exposure?
Yes, we restore salvageable materials and responsibly dispose of contaminated ones, then rebuild affected areas.
Is your restoration process compliant with health standards?
100%. We follow all local, state, and health regulations for biohazard cleanup and restoration.
Repair & Restoration
Painting
What painting services do you offer?
We provide interior and exterior painting for residential, commercial, and strata properties, including surface preparation, priming, and finishing.
Can you match existing paint colors?
Yes, we use advanced color-matching tools to replicate existing shades seamlessly for touch-ups or consistent repainting.
How long does a typical painting job take?
It depends on the size and scope of the project, but most residential jobs are completed within 1–3 days.
Do I need to move furniture before painting?
We recommend clearing the area, but our team can assist with safely moving or covering items before starting.
Is the paint you use eco-friendly or low-VOC?
Yes, we prioritise the use of low-VOC, environmentally friendly paints that are safe for your family or team.
Plastering
What types of plastering services do you provide?
We handle patch repairs, wall resurfacing, ornamental plastering, and complete wall and ceiling re-plastering.
Can you repair water-damaged plaster walls?
Absolutely. We identify the source of damage, remove compromised plaster, and restore it to a flawless finish.
How long does plaster take to dry before painting?
Typically, plaster dries within 2–5 days, depending on humidity and thickness.
Do you offer both traditional and modern plastering styles?
Yes, from heritage restoration to sleek modern finishes, we cater to a wide range of aesthetics.
Is dust control part of your plastering service?
Yes, we take special measures to minimise dust and keep your space clean throughout the process.
Carpet Supply & Installation
Do you supply carpets as well as install them?
Yes, we provide a wide selection of high-quality carpets and offer expert installation across Melbourne.
Can you remove old carpets before installation?
Yes, our team handles old carpet removal, subfloor prep, and new carpet laying as part of the full service.
How long does carpet installation take?
Most installations are completed within a day, depending on room size and number.
Do you offer underlay with your carpet installations?
Yes, we supply and install high-quality underlay for better insulation, comfort, and durability.
Are your carpets suitable for allergy sufferers?
We offer a range of hypoallergenic carpet options ideal for households with sensitivities.
Flooring (Timber/Laminate)
What flooring types do you install?
We install engineered timber, solid hardwood, hybrid, and laminate flooring tailored to your space.
Do you provide subfloor inspection and prep?
Yes, we inspect and prepare subfloors to ensure optimal installation and finish.
Can I install timber flooring over tiles or concrete?
In many cases, yes. We assess and use appropriate methods such as underlay or levelling to install flooring over existing surfaces.
Are your flooring options water-resistant?
We offer water-resistant and moisture-tolerant options, ideal for kitchens, laundries, and commercial spaces.
How do I maintain my new flooring?
We provide care instructions and recommend safe cleaning products to preserve your floor’s look and lifespan.
Carpentry
What carpentry services do you offer?
We handle door installations, custom shelving, skirting repairs, structural woodwork, and general timber repairs.
Do you build custom furniture or storage units?
Yes, we can design and construct custom cabinetry, wardrobes, and shelving to fit your space.
Can you repair termite-damaged timber?
Absolutely. We assess and replace damaged timber with durable, treated alternatives.
Are your carpentry services suitable for renovations?
Yes, we frequently work alongside renovation projects, providing structural and decorative carpentry solutions.
What materials do you typically use for outdoor carpentry?
We use weather-resistant treated timber and composite materials suited for decks, pergolas, and exterior fixtures.
Rubbish Removal
What types of rubbish do you remove?
We remove construction debris, green waste, old furniture, white goods, general household rubbish, and more.
Is same-day rubbish removal available?
Yes, depending on availability and volume, we often offer same-day or next-day removal services.
Do you recycle the materials you collect?
Where possible, we separate and responsibly recycle materials to reduce landfill waste.
Can you assist with end-of-lease clear-outs?
Yes, we specialise in full property clear-outs for tenants, landlords, and real estate agents.
Do you charge based on volume or weight?
Our charges are generally based on volume and type of waste, with transparent upfront pricing.
Facilities Management
Owners Corporation Support
What is Owners Corporation Support, and how do you assist?
We assist Owners Corporations by handling all maintenance and repair concerns, ensuring compliance, smooth operations, and a well-maintained environment for residents.
Do you offer ongoing maintenance packages for Owners Corporations?
Yes, we provide tailored ongoing maintenance plans, covering scheduled inspections, repairs, and urgent works.
Can you manage multiple buildings or strata properties?
Absolutely. We’re experienced in managing maintenance across multiple residential and mixed-use buildings.
Commercial Property Services
What types of commercial properties do you service?
We handle patch repairs, wall resurfacing, ornamental plastering, and complete wall and ceiling re-plastering.
Do you offer after-hours services for businesses?
Yes, we offer flexible scheduling, including after-hours and weekend services to minimise disruption.
Can you manage facility maintenance for franchises or chain stores?
Definitely. We specialise in consistent, scalable maintenance solutions for franchises and multi-location businesses.
Carpet Steam Cleaning
How often should carpets in commercial spaces be steam cleaned?
We recommend steam cleaning every 6–12 months, depending on traffic, usage, and indoor environment.
Are your steam cleaning methods safe for allergy sufferers?
Yes. Our process removes allergens, dust mites, and bacteria effectively, improving indoor air quality.
Do you provide steam cleaning for large offices and buildings?
Yes, our team is equipped to handle large-scale steam cleaning projects with minimal downtime.
High Pressure Cleaning
What surfaces can you pressure clean?
We clean driveways, walls, pavements, building exteriors, parking lots, and other hard surfaces.
Will high pressure cleaning damage painted surfaces?
We adjust pressure levels for each surface type to avoid damage while delivering a deep clean.
How long does the pressure cleaning process take?
It depends on the area size and dirt level, but most jobs are completed within a few hours.
Gardening & Landscaping
Do you provide regular garden maintenance for commercial properties?
Yes. We offer ongoing lawn care, pruning, planting, weeding, and seasonal maintenance for all property types.
Can you redesign our existing landscape layout?
Certainly. We offer garden design and makeover services tailored to your space and aesthetic.
Are your landscaping services sustainable or eco-friendly?
We promote native plants, water-wise gardening, and sustainable landscaping practices where possible.
Floor Scrubbing & Polishing
What types of flooring do you scrub and polish?
We work on vinyl, tile, concrete, marble, terrazzo, and other commercial-grade flooring types.
Do you offer one-time or scheduled floor maintenance?
Both! We offer one-off polishing and routine scheduled services for long-term care.
How long before we can use the floor after polishing?
Floors are usually ready for use within 1–2 hours, depending on the polish and drying time.
Additional FAQs
How do I book a service with you?
You can call us, send a message via our website, or email us directly.
What payment options do you accept?
We accept major credit/debit cards, bank transfers, and invoicing for business accounts.
Are quotes free and obligation-free?
Yes, we provide no-obligation, transparent quotes after an initial inspection or call.
Do you work with real estate or strata companies?
Yes, we partner with real estate agents, body corporates, and strata managers for ongoing support.
Can I request a site visit before committing to any service?
Absolutely. We offer site visits for assessment and tailored recommendations before any work begins.
